Contact Us
Contacting the editorial team
The team reads and replies in English and French, so a message in either language receives a full response. Correspondence in other languages may still be read, but a reply cannot be guaranteed in the same language as the original message.
What never belongs in the form
Financial details, passwords, and scans of identity documents must never be sent through the contact form. The form carries no encryption layer strong enough for that class of data, and no legitimate review operation will ever ask a reader to transmit a banking number, a login credential, or a copy of a passport or driver’s licence through a web form. Any request that pushes a visitor toward sending such material should be treated as a fraud indicator, not as a routine verification step.
Support for gambling difficulties
Readers who are struggling with gambling behaviour should not use the contact form at all. The editorial team is not equipped to offer counselling, and the form is not a channel for crisis support. The right place to turn is a specialised gambling-help organisation, reachable through the responsible-gambling resources that most provincial regulators publish on their own sites. Those services operate independently of any casino and can provide confidential guidance, self-exclusion options, and practical steps for limiting play. The same applies to anyone seeking to block access to gambling sites or to set personal deposit limits: that kind of request belongs with the operator’s own customer-care department, not with an editorial inbox.
How the team handles what it receives
Correspondence is read and answered as promptly as the workload allows, without a fixed response window. Messages are treated as confidential, and the team does not share the content of a reader’s message with any third party unless the message itself raises a legal or safety concern that requires escalation. Readers who want to discuss a specific casino review, correct a factual point, or flag a broken link on the site can expect a substantive reply rather than an automated acknowledgement. For anything time-sensitive, the responsible-gambling route described above is the faster and safer path.